Shipping & Returns

How much is shipping for products?

Republic of Ireland:

Shipping on all our products is by registered tracked package with An Post. Shipping cost for 1 item is €10. Shipping cost for more than 1 item is €17.50.

International shipping outside of the Republic of Ireland:

Shipping on all our products is by registered tracked package with An Post. Shipping cost for 1 item is €20. Shipping cost for more than 1 item is €25.

Returns & Replacements

We request that you examine the goods on delivery or on collection (as the case may be) within the first 48 hours. Where you wish to return goods because they are damaged or defective, we request that you do so in accordance with our returns policy.

We are happy to exchange or refund any goods which you have purchased within 30 days from the date of purchase.

Please do not return goods to us without following the steps below. We will not be liable for any goods returned to us that do not follow this procedure.

1. You have a statutory duty to take reasonable care of the goods whilst they are in your possession and up until the time when the Goods are physically returned to us. Notwithstanding any rights you have as a “consumer” under the Consumer Protection Regulations in relation to cancellation of an order or returning goods to us, if any damage is caused to the Goods whilst they are in your possession, we may have a claim against you for breach of that statutory duty.

2. Cosmetic goods once opened cannot be exchanged or refunded because of hygiene reasons.

3. Before returning any goods to us we request that you contact us by e-mail at neelu@neelus-salon.com or call 01 878 8132 to inform us that goods are being returned.

4. In returning the goods to us we request that you comply with the following requirements:

4.1. You state your original order reference number on any correspondence sent with the returned goods to assist us in dealing with any refund efficiently;

4.2. Return all the original packaging where possible to do so;

4.3. Ensure that the goods are packaged securely taking all measures where possible to prevent damage in transit;

4.4. On the outside of the parcel packaging, clearly mark the order reference number and our postal address.

For example: 

Order returned: 1827

Neelu’s Beauty Salon,

6 Liffey Street Lower,

Dublin 1.

4.5. Under no circumstances write on the packaging of the parts.

5. Except where otherwise agreed, you are responsible for returning the goods to us whether that may be in person or by courier. We ask that you please ensure that you obtain adequate proof of delivery as we will not be liable for any goods that are lost or damaged in transit.

6. Where goods have been damaged whilst in your possession we shall not be obliged to accept the return of those goods. In such circumstances, we will notify you that the goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.

7. We shall inspect all goods that are returned and should we deem the complaint for damaged or faulty goods to be unjustified, we will inform you of the reasons for our decision and either notify you that the goods are ready for collection or arrange for them to be re-delivered to you.

8. Where we accept the return of the goods, we will provide you with either replacement goods or a full refund or account credit as you request. Any refund will be repaid or credited within 30 days of being notified of your intention to cancel.